Need to return something?


We offer a 100% Satisfaction Guarantee.  In the unlikely event that you are unhappy with your purchase or you wish to return it for any reason then please fill out the contact form to request a return authorisation.  All return requests must be made by email within 8 days of delivery.

All our orders are carefully checked prior to despatch.  However, we advise that customers carefully check their purchase immediately upon receipt.  If an item is discovered to be faulty or damaged on receipt, please contact us within 14 days of delivery with details of the issue.  Due to the inherently delicate nature of jewellery, claims for faulty items made outside of the 14 days timescale will be processed at our discretion only and only if the claim is made within 60 days of delivery.  Items displaying damage or defect deemed to be a result of fair wear and tear or neglect will not be regarded as faulty.

Where a return request has been approved by us, we will issue you with a Return Authorisation (RA) number which must be written on the outside of the returned package.  Any unauthorised returns without an RA number will be rejected and returned to you.   Please send the item(s) back within 14 days of receipt of your order.

Returned items should be in their original, unworn condition, with packaging and tags (if appropriate).  Dogeared items must be returned with the gift backing card in perfect condition.  Goods returned to us damaged or worn (not in a resellable state) will be returned to you.

Please note that you are responsible for postage costs or postal losses on returned goods - please ensure that you use the appropriate postal service for your item and obtain proof of posting from the post office or carrier. We recommend you use an insured and registered service. 

Where the initial payment was by credit/debit card or Paypal, then the refund will be made back to your credit card/bank account or Paypal account. We cannot process refunds by any method other than the same method that you used to make the original payment.

We cannot accept returns of earrings for pierced ears for hygiene reasons (unless they arrived damaged or faulty).

Please allow up to 10 working days from when the order has been returned for the refund/exchange to be processed.

International Customers

We offer the same terms for returns as for UK customers but we will allow a reasonable amount of additional time for returned items to be received by us due to possible delays in international shipping (21 days).  Returned goods must be shipped by your national postal service - we cannot accept international returns by courier.

It is very important that the package is clearly marked "RETURNED GOODS" on the customs form to avoid additional import charges and delays. If such charges are incurred when the item is returned, this will be deducted from the refund.